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This popularity soon attracted the attention of the 32 Red PLC who took over the running of the casino in Roxy Palace Casino is backed by some good licenses.
The most impressive of these is their license from the UK Gambling Commission. The UKGC has always been deemed to be one of the top regulatory authorities across Europe and indeed, the world.
Never afraid to take action to any online casino under their authority to ensure protection for players in their jurisdiction, this license can only be excellent news for players.
They will also have their own regulations to adhere to which helps the casino with strengthening the protection that players have.
As for fairness, the Roxy Palace online casino is a member of eCogra, which is a third-party game software testing company that provides the general public with a quarterly report.
The report shows the payout percentages for all games at the casino and anyone can visit the eCogra website and check on these results. Only a safe and fair casino would open its doors to being scrutinized on social media.
Roxy Palace Casino has just about all you could hope from a casino in terms of bonuses and promotions.
They offer a solid welcome bonus, regular bonuses and promotions including deposit bonuses, free spins and leaderboard competitions and even a loyalty scheme that earns you points the more you play at the casino.
All new players at Roxy Palace Casino have the option to take advantage of a welcome bonus. As you might expect, there are wagering requirements attached to both the bonus cash and any funds won from the free spins.
This is set at 50x which is fairly high compared to some other online casinos. Additionally, some games will contribute more than others towards those wagering requirements.
This is what each type of game will contribute to the wagering requirements for this welcome bonus:.
Besides, this gambling site has developed its own applications, for both iOS and Android devices. Now, this is the most crucial portion of this article to get started.
POLi is available as well. The casino is one of the few Mastercard casinos in the world that accepts payment via Mastercard.
The minimum deposit requirement is 10 pounds. While there is a myriad of options for depositing funds, withdrawal options are significantly lesser and have a pending period of 48 hours for approval.
Do not think of it as a ploy of preventing players from withdrawing their winnings. It is consistent with all other online casinos in the world.
The casino operator has established its brand name as a credible casino offering responsive and quality customer support. They are known to resolving issues of players quickly and efficiently.
Furthermore, there is a dedicated team of friendly and patient support staff who will answer any queries through email, phone, or live chats, and they are available 24 hours a day, 7 days a week!
The casino constantly seeks to outdo itself through the releasing of newer and more exciting games. Roxy Palace Casino is regarded as a relatively young casino.
The first reference to this casino was in The headquarters of the casino is based in London, but many Canadian gambling lovers have appreciated this casino and continue to play on the official website to this day.
One of the most important pros of Roxy Palace casino is how it approaches the subject of gaming accounts protection, so that casino users should not worry about the probable issues that their money could be stolen — the casino uses the most modern security protocols.
Roxy Palace online casino is doing its best to ensure that every user of the site receives maximum pleasure after making their deposit.
Casino Roxy Palace guarantees the most secure deposits and withdrawals in casino history. The player created a new account with Unibet and provided all the documents needed for verification.
With adding some additional documents, they were all approved. After that, Hans asked the casino via email if he could receive the remaining balance from 24hbet casino.
The casino responded stating that they need his ID and utility documents again, even though those were approved just recently. When Hans asked the casino for an update, he kept receiving the same answer, to send the documents for verification again.
Hans became very frustrated and this case remains open. Black points: 22 for this casino. The player's winnings were canceled.
Player said that he had asked the live chat about the reason why only part of his withdrawal request was approved and the other part was pending.
He was told that his account needs to be verified further and they needed to call him too. The casino called him and asked him some questions for verifications, however, the player said he had failed to answer correctly one question and his account got blocked.
Then his pending withdrawal was canceled and his deposit was returned to him. The casino replied by saying that the player had breached the terms and conditions but he denied these accusations saying he won fairly and that the casino had been seeking for reasons why not to pay him his winnings.
No more reaction from the casino, no more update since then. Black points: 72 7 for this casino. The player's bonus funds were confiscated and his account was closed due to a failed document verification.
When he couldn't complete the withdrawal, he contacted a live chat representative and found out that the casino did some internal security checks and needed him to send identification documents for verification.
The player provided the documents to the casino, but they were denied due to his documents failed their verification process.
His bonus funds were confiscated and the account was closed as per their terms and conditions. This case remains opened. Black points: 51 5 for this casino.
The casino closed the player's account due to the terms and conditions being breached. After the casino's longtime player made his first deposit, he asked the casino to close all of his duplicate accounts and leave him with only one.
But when the player tried to log in, he wasn't able to do so. The casino informed him that the account was blocked due to fraudulent card activity that was reported to them by the player's bank.
This case remains open since the casino never provided the player with any relevant proof about broken terms and conditions rules.
Black points: 32 3 for this casino. The player's account was closed without any relevant reason given. Nikolay, a player of Bulgarian nationality, but a citizen of Holland, opened an account.
He was asked by the casino to send documents for verification which lead to his account closure. The player thought that they closed his account due to being a Bulgarian nationality, but the casino told him that was not the reason.
They told him that he knows exactly why they rejected him as a player. The player claimed that he had no clue why his documents were not accepted.
The Askgamblers representative asked the casino to provide a valid proof about the player breaking the terms and conditions.
They never responded. Black points: 31 3 for this casino. The player's account didn't pass the document verification on multiple tries.
Unfortunately, the casino repeatedly didn't accept those documents, even though some of them were posted as a legitimate proof at the casino's website.
There is no update on this case. The player didn't pass the document verification and his account was closed. The player registered at the casino and a few weeks later, he was asked by the casino to provide documents for verification.
He sent those documents and they were successfully verified, but his account was blocked later on anyways. The casino claimed that the documents sent for verification did not pass their verification.
The player was ready to provide the documents for verification again, but the casino never responded to the request. Show 6 similiar complaints with black points in total 41 for this casino.
No reaction policy, good regulator. Player's account was closed, their winnings were confiscated, and the deposit was returned to them due to the casino's decision.
After the player requested a withdrawal, the casino asked them to provide different documents for verification, which they did.
Later on, their account was closed, their winnings were confiscated and their deposit was returned to them. The casino claimed that according to their terms and conditions, they were allowed to do so any time they decided to.
The complaint was left without any response from the casino and it remains unsolved. Delayed payment, status unknown. Black points: 39 3 for this casino.
Extremely long payment and verification process without a resolution. The player complained that the processing of his withdrawal request was taking way too long.
ThePogg representative tried to help him and received an information from the casino that the ID that was submitted for verification wasn't genuine to them.
On the other hand, the casino failed to provide any details regarding the specific issues with the ID. The complaint remains unresolved.
Black points: 19 1 for this casino. Over extremely long withdrawal process of such small amounts. He tried to withdraw some of his winnings but first, he needed to send some documents for verification.
He sent those requested documents to the casino, but they wouldn't accept them. They really do seem to make a genuine and immense effort to cultivate an honest, reliable and transparent relationship with every one of their members.
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